Disqus the Disappointment

UPDATE: And just like that, Gianni at Disqus has my comments imported and everything works.  Fantastic.  A testament to Disqus and their support staff.  Resolved the problem less than an hour after I blogged about it! – Turns out not so lucky, click here to learn why.

Yesterday I shared my ultimately negative experience with the blog comment system, IntenseDebate.  The system was at first promising, before it fell flat on it’s face with a beautiful front end but clunky backend, inability to properly manage logins and artificially limiting features.  You can read more about why, just click back to that post.

So I switched back to Disqus, the commenting system I tried out a couple of years ago before ultimately abandoning it.  The early versions of Disqus wouldn’t synchronize comments with the WordPress database.  If Disqus ever went away, so did your comments.

I installed the latest Disqus as a plugin for the latest version of WordPress.  I rand the installation, followed the directions to import my comments and this is what happened and continues to happen.

No comments are imported! I went to Twitter and talked to @Disqus a few weeks ago.  I even emailed them about the problem and they said they’d take care of it.

And yet, still, there are no comments from my previous posts.  They all still exist in my blog, you can see there are over 1,600 of them.

If I go to Disqus to see my comments, only five show up!

There is certainly no way I can really review Disqus until I get it to actually work.  I really want to like the system and the people behind it.  They have been so quick to send help my way, even on this blog, but sadly the help never fixes the problem.

For right now though, Disqus is just a disappointment.  Even more so than IntenseDebate.  At least that would import my comments…

So why not discuss this Disqus problem but logging your comments on the form below.  See, any new post and any new comments show up just fine. It’s those pesky historical comments and conversations that never showed up to the party.

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3 thoughts on “Disqus the Disappointment

  1. Hey Justin,

    Sorry for the delay, last week I was pretty sick when you sent me that export and I lost your request in the haze of not being well. Today I've been catching up on email and just completed the import of your comments. If things are not in order shoot me an email and I'll get it squared away.

    Also The blank page is caused by a php memory setting on your host side not allowing enough memory to process larger imports.

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