Replace the RAM (still couldn’t use Photoshop CS4)
Replace the Motherboard (still still couldn’t use Photoshop CS4)
Replace the Hard drive (still still still couldn’t use Photoshop CS4)
Uncheck a box in Photoshop preferences (fixed Photoshop CS4!!!)
FireWire 800 port doesn’t work… For real?!?!?!?!?!
My poor iMac, so pretty yet so used…
My Beloved iMac
I made a call to Apple, only to request some sort of compensation. Turns out, I haven’t had my computer for over five months! All I wanted was a 5 month, asked for a four month, extension to my AppleCare, seeing as for the last five months I didn’t even have a working computer.
The response from the Apple representative, after reading my blog post here about the situation, went as follows…
Oh wow, do you mind if I put you on hold for three to five minutes?…
Unfortunately we cannot extend the AppleCare for another four months, however, do you mind holding while I research another option?…
How about we send you a brand new, equivalent iMac instead?
Well, obviously I said, YES!
Apple then, overnighted me, a new iMac, top of the line sorta thing, for real, this thing totally murders the iMac it is replacing. The next day, or so, my new iMac arrives.
My New, Beautiful iMac
I got her all set up, it was a beautiful thing actually. Between SugarSync, MobileMe and TimeMachine, this guy was up and running in MINUTES! I was so excited and ready for all the new power when… all of a sudden… Things got a little…. foggy?
I thought, maybe my Lasik is going bad, maybe I have something in my eyes… no, actually, it was the screen, literally getting fogged up!
Fogged up iMac
For real? My brand new, from Apple, overnighted iMac was essentially dead on arrival?
Luckily, I was still dealing with the AMAZING AppleCare customer support. They overnighted me, AGAIN, another iMac. So far, so good. This iMac is beautiful, fast and just about as perfect as anything I’ve ever owned has come to be.
@clettenberg is not giving me even a HARDER time about having an iMac, ie) such n amazing computer. 😛
Let’s hope THIS iMac will last. I sure did LOVE my old iMac and the truth is, it was only a check box in Photoshop that was causing all the trouble. The fact that Apple replaced my computer after the other trouble, read my blog and actually followed up with me? Absolutely incredible. It’s why I will continue to buy Apple products, even when Dell, HP, etc are cheaper. The end result? Apple is an impossibly measurable value.
For my final project in my photography class our professor assigned us to get a book published with a collection of our work. This is something we will do at the end of each semester of the advanced photography courses. It was something I was excited about doing.
There is a great quote by Ansel Adams that has always been important to me.
The negative is comparable to the composer’s score and the print to its performance. Each performance differs in subtle ways.
If a print is the performance, a published book is its international tour debut.
Walking into interviews with clients as well as potential graduate schools with a book of your prints is far more impressive than a CD or website. I know, we all pretty much shoot only digital these days and creating a beautiful website is easier and easier every day. However, sometimes there is something about holding a print in your hand, putting your nose up against the texture of the paper, that is so etherial… so different to what pops out of the computer screen.
I was ready to get my book together and published and I was ready to throw out the cash to get it done right. I went to Blurb as per my professor’s suggestion and from all the great reviews I’d read over the last few years. I had actually had a few pictures printed into a Blurb book earlier in the semester with fantastic results.
After putting the book together, forking over the extra cash for image wrap, a hardcover and premium paper the book was ready to be mine.
The book arrived and got great reviews from Twitter friends, my professor and my peers. In fact, everyone that saw it seemed to love it. So did I!
Well until I compared it to what I had created on Blurb’s Booksmart software, and what you see on their webpage… Continue reading →
A really pain in the ass thing happened for many of us who updated iPhone 2.2.1 and even more who updated to 2.2.1 and also installed iLife ’09.
I Twittered the problem and found out that I wasn’t alone. Syncing the iPhone would cause iTunes to crash. Right after the backup procedure was complete a fatal exception would crash iTunes completely.
For a few days there were no solutions for this but many theories and it came down to a DRM problem.
Any apps or songs with DRM from the AppleiTunes Music Store would cause the crash as they were synchronized with the iPhone/iTunes.
One solution was to uninstall all the apps and create a playlist of just DRM free music. That’s what I did while I waited for Steve at Apple, no, not Steve Jobs, to call me back with a solution.
Steve called me today and the solution was remarkably simple!
Here’s how it works.
Open iTunes and click
Store – Deauthorize Computer
Store – Sign Out
Store – Authorize Computer
Store – Sign In
Here’s what it should look like if you are a visual person.
That’s it. Sync your iPhone again and all your problems should be fixed.
Well those related to the iPhone 2.2.1/iLife ’09/iTunes DRM. I find it incredible that this ever happened but it really shows the power of good customer service and a bulletin board. Every Apple technician and engineer I talked to did not know about this problem until it was brought up on their forums.
Klipsch Audio Technologies has had an online bulletin board for years and years now. It has had a huge influence in the direction the company has gone and dramatically helped promote the company. Their customer service is human because of it, not just a 1-800 number.
SmugMug, Klipsch, InCase, Apple, Amazon.com… These are all companies I love and a large portion of my love comes from their customer support.
Hope this helped fix your iPhone syncing issues. If any other problems come up, let me know!
I’m certain you all read my last post, “Why I Hate Amazon.com (right now). I sure wasn’t happy. The problems with Amazon.com and Washington Mutual lasted from 9:00am this morning and did not finally end until 2:30.
Five and a half hours of me on the phone with Amazon.com, Washington Mutual or both at once.
But, after all of that, I’m proud to display my new Amazon seal.
Yes, you got it. I no longer hate Amazon.com, though I think we all knew my hatred would not last for long.
I talked to five AMZ employees today from India, Costa Rica and the U.S.A. It was Pablo in Costa Rica who first made things work for me, unfortunately all the good he did was undone by a mistake by one of the other customer service reps earlier in the day.
Finally, after hours of work, a supervisor from AMZ was able to have WaMu remove the hold on my credit card, remove the over $7,700 in extra charges that were holding up my credit and got my camera ordered.
I’m so happy to say that my Nikon D700 camera and Tamrac Adventure 9 camera back will arrive tomorrow… erm, today. The new 24mm Nikon lens will arrive in a week or so, the memory card I got the other day and yesterday the memory card reader came in. I accidentally ordered the wrong one BUT 30mb/s is good enough for me. Though 45mb/s would be great, a good deal faster, the 30mb/s was 66% cheaper.
Expect new pictures as soon as the camera comes in! I’m no longer pissed off, hurray! Boy oh boy though, my Twitter was all sorts of crazy with the play-by-play of today’s Amazon.com issues. Check it out and I’d love another follower/tweeter to follow!
So last night, I finally made the jump and bought the Nikon D700 I’ve been wanting. I didn’t technically have all the money saved up the way I wanted but I made the decision to jump in and get the new camera.
I went to Amazon.com and bought the Nikon D700 with a Tamrac Adventure 9 laptop/camera case, Sandisk UDMA Compact Flash memory card reader and a Nikon 24mm f2.8D lens.
The first two items I purchased on my company credit card. I only used it because it extends the 1 year warranty into a 4 year warranty. The rest of the items I purchased on my usual card.
But then I remembered that I could get next day air for only $3.99 per item for the camera and the bag. So I did it.
I called Amazon.com and they said there would be an additional charge for $6.98 on my account to cover the new shipping costs. Sounds great, no problem, awesome, thanks! I even went as far as to compliment Amazon.com on my twitter account.
Then, while out with Micheal at an admittedly, mostly crappy comedy show, I got an email from Amazon.com that my order could not be processed, that there was a problem with my credit card.
Not a good thing. Probably made the rest of the comedy that much worse.
When I get home I check my account and see what happened. Instead of Amazon.com charging me $2,459.90 for the original order of the camera and the bag with an additional charge of $7.98… they charged me $139.95 (for the bag) and then $2,319.95 (for the Nikon D700) adding up to a credit approval of $2,459.95…. but then they added the $6.99 (should hav ebeen $6.98) by running a charge of $2,459.90+7.99 separately.
Washington Mutual, my business credit card holder, was then hit with a second request of funds, which exceeded my limit on the card. That was the problem.
This is why I hate Washington Mutual (right now)
Washington Mutual told me that in order to have that authorization lifted, so that the new charge could go through, I’d have to have Amazon.com call in and make the change.
I call Amazon. The guy, who’s English I could barely understand, spends about 20 minutes trying to figure out what happened. Once he does he says he has fixed it, that the order has gone through and that my camera and camera bag will arrive Thursday.
He says that he will send me an email with all that in it, that he has actually already sent it. I also got his name just to be safe.
The email comes. It says the same thing the earlier email said. WTF. This guy lied to me.
I call back. This time I get a woman who is equally as impossible to understand. She understands the situation more quickly and we make the call to Washington Mutual.
We sit on hold for… 30 minutes.
Washington Mutual says all they need from Amazon.com is their Merchant ID Number and they can immediately clear the old charge and approve the pending charge.
Amazon.com’s customer service woman has no idea what the number is and after two or three “trips” to her supervisor comes back and states that there is no such number. WaMu will not release the charge without the number, which basically just proves that it truly is Amazon.com that they are talking to.
So now, instead of getting the camera in one day, it will be more like ten days. And all because Amazon.com didn’t do as they originally stated. They said they would charge me $7.98 for the shipping. If I had known this would happen, I would have said no to getting the camera one day sooner and have waited an extra 24 hours. Now I’ll be waiting at least ten days for the authorization from Washington Mutual to expire so I can put in a request for another one.
I feel like Amazon should do something to fix the situation, but what?! Big discount? Sure. But that doesn’t change the fact that I spent two hours on the phone trying to fix this and mostly that I am now $2,500 poorer with zero to show for it. I don’t have access to that money and can’t send my business elsewhere.
So that is why I hate Amazon.com and Washington Mutual (right now). If they fix this, then that hate will subside but until then, they are on my shit list and my short list of total fuckupery.
I’m sure you’ve been screwed over by outsourcing… bad technical support is probably the number one. Dell has recognized this and moved their customer service back to America. I’m not sure, but at first you had to pay extra to have America based tech support trough Dell, wow.
But this outsourcing is far far worse. Wow. Check out the Moblogic.tv video below. They do a hell of a job bringing the news to the Web2.0 masses, one article a day.