A few weeks ago I wrote about a negative experience my friends and I had at J Vineyards & Winery in Healdsburg. The short story is that we were part of a Wine Club special event tasting where employees were uneducated about the wines and food pairings, they lacked attention to detail and their guests and the “sparkling only” wine shipment was overpriced and handed to me not with pride but apologetically.
A few days after sharing that experience I was contacted over Twitter and the phone by Carolyne, a representative of the winery. We talked at length about what happened, what should have happened and what will happen in the future. Carolyne was kind to listen, apologize and provide me with the confidence that myself and others will not be dealt the same poor service ever again at their tasting room. Continue reading