This is why I hate Amazon.com (right now)
So last night, I finally made the jump and bought the Nikon D700 I’ve been wanting. I didn’t technically have all the money saved up the way I wanted but I made the decision to jump in and get the new camera.
The first two items I purchased on my company credit card. I only used it because it extends the 1 year warranty into a 4 year warranty. The rest of the items I purchased on my usual card.
But then I remembered that I could get next day air for only $3.99 per item for the camera and the bag. So I did it.
I called Amazon.com and they said there would be an additional charge for $6.98 on my account to cover the new shipping costs. Sounds great, no problem, awesome, thanks! I even went as far as to compliment Amazon.com on my twitter account.
Then, while out with Micheal at an admittedly, mostly crappy comedy show, I got an email from Amazon.com that my order could not be processed, that there was a problem with my credit card.
Not a good thing. Probably made the rest of the comedy that much worse.
When I get home I check my account and see what happened. Instead of Amazon.com charging me $2,459.90 for the original order of the camera and the bag with an additional charge of $7.98… they charged me $139.95 (for the bag) and then $2,319.95 (for the Nikon D700) adding up to a credit approval of $2,459.95…. but then they added the $6.99 (should hav ebeen $6.98) by running a charge of $2,459.90+7.99 separately.
Washington Mutual, my business credit card holder, was then hit with a second request of funds, which exceeded my limit on the card. That was the problem.
This is why I hate Washington Mutual (right now)
Washington Mutual told me that in order to have that authorization lifted, so that the new charge could go through, I’d have to have Amazon.com call in and make the change.
I call Amazon. The guy, who’s English I could barely understand, spends about 20 minutes trying to figure out what happened. Once he does he says he has fixed it, that the order has gone through and that my camera and camera bag will arrive Thursday.
He says that he will send me an email with all that in it, that he has actually already sent it. I also got his name just to be safe.
The email comes. It says the same thing the earlier email said. WTF. This guy lied to me.
I call back. This time I get a woman who is equally as impossible to understand. She understands the situation more quickly and we make the call to Washington Mutual.
We sit on hold for… 30 minutes.
Washington Mutual says all they need from Amazon.com is their Merchant ID Number and they can immediately clear the old charge and approve the pending charge.
Amazon.com’s customer service woman has no idea what the number is and after two or three “trips” to her supervisor comes back and states that there is no such number. WaMu will not release the charge without the number, which basically just proves that it truly is Amazon.com that they are talking to.
So now, instead of getting the camera in one day, it will be more like ten days. And all because Amazon.com didn’t do as they originally stated. They said they would charge me $7.98 for the shipping. If I had known this would happen, I would have said no to getting the camera one day sooner and have waited an extra 24 hours. Now I’ll be waiting at least ten days for the authorization from Washington Mutual to expire so I can put in a request for another one.
I feel like Amazon should do something to fix the situation, but what?! Big discount? Sure. But that doesn’t change the fact that I spent two hours on the phone trying to fix this and mostly that I am now $2,500 poorer with zero to show for it. I don’t have access to that money and can’t send my business elsewhere.
So that is why I hate Amazon.com and Washington Mutual (right now). If they fix this, then that hate will subside but until then, they are on my shit list and my short list of total fuckupery.