Letter to United Airlines

I feel the need to open up about a few things on my flight from Washington DC to Paris.

First off, United. I know we’re in an economic crisis but if you could update your Boeing 777s, that would be great. Here are a few of my, why the hell, thoughts.

Why the hell…

  1. Don’t you have standard power outlets for everyone on the plane. I’ve ridden busses with more amenities.
  2. Don’t you have wifi on your airplanes. If a budget airline like Southwest and Virgin can handle it, I’m pretty sure and old, established and relatively premium outlook like you guys could swing it. Hell, for a flight this long I’d pay as much as $50 for access to high speed Internet access. I’m really only asking for 512kbps here.
  3. Do you have your seats so close together that if the person in front of my leans back, I can’t see my little video screen, use my food tray or even THINK of using my laptop comfortably.
  4. Are your headphone outputs boosted so much? I know I have high quality, high sensitivity Klipsch headphones but even my Sennheiser headphones with higher impedance could barely handle it.
  5. Did my video screen, audio, map, light, flight attendant call, volume, channel, brightness control module die? I’m stuck looking at a over bight map, playing way too loud pop music, in the dark.
  6. Did you make the aisles so thing, the space between chairs so narrow and the seats so flimsy? I know this is more of a Boeing and economics question but, seriously. If I can feel the every move of the people in front and behind me. If someone walking down the aisle means I get rammed into, we’ve got problems.
  7. Aren’t there rules on who gets to fly on these planes. I know this one is a little silly but if people can’t mind themselves, stay at home. If you feel the need to constantly move your chair up and down, talk loudly to no one in particular, go to the lavatory every thirty minutes or any other absurdly annoying habit… Stay at home. I don’t want to deal with your issues and France certainly doesn’t either.
  8. Aren’t there warm cookies?
  9. Would you choose these color schemes?
  10. Wouldn’t you tell me about the above so I could have known to fly Air France or British Airways?

Ah, but it isn’t all bed. My seat is comfortable, despite the seemingly epileptic person sitting in front of me. The person next to me keeps to himself. The cabin temperature is just perfect. Oh and best of all, my flight attendant is the definition of a beautiful French man. He’s very nice, attentive and fabulously dressed.

Oh, and thanks for creating Business Class so that most of that stuff above doesn’t pertain to me anymore.


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6 thoughts on “Letter to United Airlines

  1. I’m the last person to make excuses for United, but re: in-flight wifi…it’s still a ground-based system, so international flights can’t do it, unless they either go satellite (which I think some Asian carriers are doing) or put relay beacons in the ocean, but considering the variability of flight paths for trans-oceanic travels…not too feasible.  Though I am surprised that United hasn’t made a big push for including on-board WiFi considering AirCell/gogo’s product is proven now.

  2. Wow Justin I do not think I have ever seen you make so many spelling errors in one post!  Just not use to it haha

  3. what is misspelled? I even copy/pasted into Word. Only thing that popped up was Sennheiser but that’s spelled correctly.

  4. @mahka42 thanks for your informative comment đŸ˜€

    I guess what irks me is that Lufthansa was trying this out on international, over water and land flights back in 2005 with success.  Fives years later it’s regressing if not at least stagnate.

    Oh well.  If Lufthansa offers it on my flight home (in Saudi Arabia right now) I’d totally pay to be bumped up to a higher class, if I can’t simply buy the access.

  5. Ah…back then, that was Boeing’s service, Boeing Connexion or something spelled like that.  I think it was satellite-based, hence being able to provide service anywhere.  But they eventually stopped providing it as they didn’t have enough customers who wanted to install it, thereby being unable to recoup their costs.  I think they had several US airlines signed up, but they all dropped it post-9/11 when all the airlines turned to look entirely at their bottom line.

  6. ill have to read it again.  I swear I kept running into things when i was reading it the first time.  Maybe i was drunk?

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