Not Bjango’s Fault

Bjangos iStat for the iPhone

I have gotten so fed up with Apple‘s App Store approval process and the people that review all the products in the iTunes Music Store.  The latest comes with Bjango’s latest release of iStat for the iPhone.  Definitely one of my favorite apps, it not only provides you with vital information about the state of your iPhone, it also had this nifty feature that let you clear up wasted memory.

Apps on the iPhone have a terrible tendency for memory leaks and not really quitting when you return to the home screen.  The solution?  Either force quit every app on your iPhone/iTouch, restart the device or use this nifty app to clear up the wasted memory.

In the last few months we’ve seen all sorts of crazy going on in the iTunes App Store.  Most notably, the GoogleVoice application being rejected and all other Google Voice applications from third parties actually being KICKED out of the store.

The newest thing to itch Apple is this amazing feature in iStat that clears up memory leaks.  What’s more, I can’t tell you how many Apple Genius’s that have told me or other Apple Store customers to install iStat which has this nifty feature.  Restarting an iPhone takes minutes and in this world of living for the instant, seconds to minutes isn’t an acceptable wait period.

So when I went to the App store today to check out what’s new, I decided to see how Bjango was storming the latest App Store Storm.  I learned about this issues at least a week before Bjango made the change in their app and took the proper measures to prevent losing this incredibly useful feature.

Here’s the App Store customers’ reaction, to vote the app one and two stars and in their reviews bitch to Bjango about the lack of a memory feature and demanding refunds.  Nevermind the actions taken by Bjango to prevent this backlash.

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And then, my response as a review in the store.

They warned you ahead of time on their site and in the App Store.

They even have on their website a way to get your old version of the app back if you actually read the site ahead of time, and perhaps afterwards.

This is a fantastic application that does everything it says it does.  It’s a shame that Apple decided the memory clearing feature needed to be removed, yes, but rating an application poorly because of something Apple has done is not fair.

Furthermore, they held a vote for their customers on how to handle this issue.  Two options were proposed, update the app and lose the memory feature or create a new application that customers would have to buy, all over again, that would have the new features and leave the original iStat untouched.

The overwhelming majority of people who voted on this issue voted to update the app and lose the memory feature.  You had your choice, you ignored or simply didn’t take the time to read before you bought/updated and now you’ve gotten yourself in this mess.

It is not Bjango’s fault.

If you need an application to monitor your iPhone’s state, from memory used (that still works), drive space, network, battery (new) and others, this is your app.  If you need to remotely monitor other computers running their free server monitoring software, this is the app for you.  If you want to support a fantastic company, Bjango, this is the app for you.

They warned you ahead of time on their site and in the App Store.

Finally?  They lowered the price of the application by $1, or by 33%, for new customers.  Primarily because of the memory feature removal, I’d presume.

So there you have it, my rant to stupid people who probably won’t read what I’ve said and are so indoctrinated in their own idiocy that they won’t get it. I’m done ranting, it’s time for class. Catch you later.

Oh yeah, and check out their software for your computer and the iPhone.  It’s great stuff!

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One thought on “Not Bjango’s Fault

  1. I actually bought this app after reading this. Sure, the memory feature would be nice (AIM is a big offender of slowing my phone to a crawl, so much so that I don't use it anymore and will just pay AT&T's text message fees). But like you said it shows useful info about my phone *and* my Mac Pro from anywhere. Also a nice way to view current info about my Mac Pro w/o going into the Dashboard.

    But, like everything on the internet… people will always bitch and moan and down-rate things just because they feel slighted. Unfortunate that iTunes reviews/rankings have to be a victim as well…

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