You remember my old iMac right? The nearly out of AppleCare warranty guy who had all that trouble?
In short, here’s what we did, well what these two guys did…
- Replace the LCD panel (there were bugs crawling in it!)
- Replace the Video Card (couldn’t use Photoshop CS4)
- Replace the RAM (still couldn’t use Photoshop CS4)
- Replace the Motherboard (still still couldn’t use Photoshop CS4)
- Replace the Hard drive (still still still couldn’t use Photoshop CS4)
- Uncheck a box in Photoshop preferences (fixed Photoshop CS4!!!)
- FireWire 800 port doesn’t work… For real?!?!?!?!?!
My poor iMac, so pretty yet so used…
I made a call to Apple, only to request some sort of compensation. Turns out, I haven’t had my computer for over five months! All I wanted was a 5 month, asked for a four month, extension to my AppleCare, seeing as for the last five months I didn’t even have a working computer.
The response from the Apple representative, after reading my blog post here about the situation, went as follows…
Oh wow, do you mind if I put you on hold for three to five minutes?…
Unfortunately we cannot extend the AppleCare for another four months, however, do you mind holding while I research another option?…
How about we send you a brand new, equivalent iMac instead?
Well, obviously I said, YES!
Apple then, overnighted me, a new iMac, top of the line sorta thing, for real, this thing totally murders the iMac it is replacing. The next day, or so, my new iMac arrives.
I got her all set up, it was a beautiful thing actually. Between SugarSync, MobileMe and TimeMachine, this guy was up and running in MINUTES! I was so excited and ready for all the new power when… all of a sudden… Things got a little…. foggy?
I thought, maybe my Lasik is going bad, maybe I have something in my eyes… no, actually, it was the screen, literally getting fogged up!
For real? My brand new, from Apple, overnighted iMac was essentially dead on arrival?
Luckily, I was still dealing with the AMAZING AppleCare customer support. They overnighted me, AGAIN, another iMac. So far, so good. This iMac is beautiful, fast and just about as perfect as anything I’ve ever owned has come to be.
@clettenberg is not giving me even a HARDER time about having an iMac, ie) such n amazing computer. 😛
Let’s hope THIS iMac will last. I sure did LOVE my old iMac and the truth is, it was only a check box in Photoshop that was causing all the trouble. The fact that Apple replaced my computer after the other trouble, read my blog and actually followed up with me? Absolutely incredible. It’s why I will continue to buy Apple products, even when Dell, HP, etc are cheaper. The end result? Apple is an impossibly measurable value.
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Apple has excellent customer service! I wonder why it fogs up. hmmm.